Customer Account

How do I register an account?

In order to register an account with Tantric Candy, please go to the ‘My Account’ tab in the main menu and fill in your e-mail and a password. You will receive an e-mail with instructions how to proceed.

Where do I log into my Tantric Candy Account?

On your computer or laptop you can login in the top right hand corner of every page. On your tablet or mobile phone you can login at the bottom of the main menu. You can also login through the ‘My Account’ page in the main menu.

How can I change my password and other account details?

You can change your password and billing address in My Account (last item in the main menu).

Where can I find my order history?

You can find your order history in My Account (last item in the main menu). You need to be logged in to access your order history.

Where do I sign up for your Newsletter?

You can sign up to our newsletter here.

Downloads

I bought one of your e-books - how do I read it?

You can read our e-books on your e-reader, or through a free e-reading app (such as iBooks, Kindle or Adobe) on computers, laptops, tablets and on mobile phones. When you buy our stories, we provide you with three different e-book formats (.epub, .mobi and .pdf). Depending on your choice of e-reader you need to upload and import the appropriate file: .ePub for most e-readers, .mobi for Kindle or .pdf for Adobe. If you have installed an e-book reader, it is usually enough to double click on the file and the device will do the rest. If you prefer to read your e-book on paper, you can do so by downloading and printing the .pdf file via your computer. We hope you enjoy our stories and wish you many pleasurable moments!

What e-book formats do you offer?

We offer the three most commonly used e-book formats:

.ePub (the most common e-book format, used by most e-Readers)

.mobi (the Amazon format for Kindle e-book readers)

.pdf (for Adobe Reader).

You can download different e-readers for free to your computer, tablet or mobile phone and read our books on any of these devices. Or you can choose to print the pdf file and read the stories the good old-fashioned way.

When you purchase an e-book with us, we will provide you with all three formats for the same price, giving you maximum freedom in your choice of e-Reader.

How soon after payment do I have access to an e-book I have bought?

As soon as you payment has been confirmed by PayPal (usually within minutes) you will get a link through which you can download your e-book. You can also download your books in My Account in Downloads.

How long do I have to download a book I have purchased?

If you buy an e-book from Tantric Candy you will get a link to download your books pretty much immediately. You then have 30 days to download the e-book before the link expires. Via the link you can download any or all of the three file formats we offer. We recommend that you download all three files immediately.

For your convenience, or just in case something goes wrong the first time around, you can download each file twice before the link expires. Please note that the download link is for your personal use only and not to be shared with anyone else.

I am having trouble downloading the e-book I purchased. What should I do?

First of all, we are very sorry to hear that there was a glitch in the delivery process and that you have to wait for your book.

  • Sometimes the server can be very busy. We kindly ask you to try again a bit later. 
  • If you cannot download the book through the links in the e-mail you received – and you did register with Tantric Candy and have a customer account – your (remaining) downloads should be visible in Downloads in My Account. Please try to download your books from there.

If you still cannot download the e-book(s) you purchased, please send a message to orders@tantriccandy.com with your order number, a short description of the problem including any error messages and the title(s) of the e-book(s) you have trouble downloading and we will either send you a new download link, or send the file(s) manually via e-mail.

Please note that although we do our best to respond quickly, during holidays, weekends or times of high e-mail volume, it may take longer to receive a response from us. We strive to resolve the problem as soon as possible, mostly within 1-2 working days (and often much sooner). We kindly ask you to be patient, since Tantric Candy is still in the starting up phase and we do not have extensive customer service staff. We sincerely apologise for any inconvenience this might have caused you and will do our best to fix any bugs in the system as soon as possible.

Payment

What payment options do I have?

Our payment service is provided by PayPal (through which you can pay via your bank account or by your credit card). Your credit card information is 100% secure. All information included with your order is encrypted for privacy while in transit. Charges will show up on your statement as ‘CBPUBLICAT’.

What is your refund and returns policy?

Cancellation of an Order

If you wish to cancel an eBook order you may only do so before it has been downloaded. To cancel, you must email orders@tantriccandy.com giving all the details of the order. Providing that we receive the cancellation notice before the eBook has been downloaded, we will arrange for a full refund of the amount you have paid, to the account from which the payment was deducted, less potential bank transfer charges, if applicable. No refund is possible if you have cancelled your order after the eBook or audio book has been downloaded.

Returns

Given the nature of our product (eBooks) we do not do satisfaction returns. All sales are final. We will exchange a product that is defective for the same item only.

I did not receive an e-mail with a download link after purchasing a book from Tantric Candy. What should I do?

Some e-mail services may put mail from unrecognised senders in a ‘Spam’ or ‘Bulk Mail’ folder, so please check those folders first. Please also check that your e-mail service is set to accept mail from tantriccandy.com.

If you are a registered customer with Tantric Candy your (remaining) downloads should be visible in Downloads in My Account. Please try to download your books from there.

If you are still having problems, please send an email to orders@tantriccandy.com and we will resend the download e-mail.

Coupons & Gifting

I have a Coupon for the Tantric Candy Shop: How do I use it ?

You can enter your Coupon Code into your Shopping Basket or at the Checkout at the same time that you provide us with your billing details. The discount will then be automatically applied to items you are purchasing.

How can I gift books from the Tantric Candy Shop?

When you buy an ebook in the Tantric Candy Shop a link to download the ebook will be sent to the e-mail address you give us at checkout. If you create an account, your ebooks will also be stored in your personal account.

If you would like to gift an ebook to someone else from the Tantric Candy Shop, you can download the ebooks to your computer, from where you can copy them e.g. to an e-reader or a USB stick to give to someone else.

Gifting with a Gift Code is possible through various retailers including Smashwords, Amazon (Kindle), iBooks, Barnes & Noble (Nook) and Kobo.

General

Who can I contact if I have questions?

Please click this link or Contact Us on the menu bar to learn how to reach us regarding any questions or issues you may have. We will do our best to get back to you as soon as possible. In the event that you do not receive a prompt reply, we kindly ask you to be patient since we are a small, starting company without extensive staff.

Why do you need my billing address?

All prices on this website are inclusive of taxes, (Paypal) transaction fees or revenue sharing costs. However, Tantric Candy needs to pay value-added taxes after the fact. The tax percentage varies per country. We need your billing address to be able to determine the precise amounts that need to be paid to different countries.